Cancellation policy

Purchase Options Cancellation Policy

Effective Date: 04/02/2025

Thank you for your support and for shopping at our online store. Please read the following cancellation policy carefully before completing your purchase. By making a purchase, you agree to the terms of this cancellation policy.

1. Digital Product Purchases

All digital products (such as e-books, downloadable files, or online services) are delivered electronically. Once the transaction is complete and the digital product has been delivered to the email address provided, we are unable to cancel or refund the purchase due to the nature of digital products.

  • No Refunds for Digital Products: As per our No Returns Policy, once a digital product has been delivered, the sale is final, and no cancellations or refunds will be issued.
  • Incorrect or Faulty Products: If you experience any issues with the digital product you purchased (such as receiving the wrong file or encountering technical difficulties), please contact us at prophetlevymakhoha@gmail.com. We will work with you to resolve the issue as quickly as possible.

2. Offerings, Donations, and Gifts

We are grateful for your voluntary offerings, donations, and gifts. However, due to the nature of these transactions, they are considered final and cannot be cancelled, refunded, or reversed once processed.

  • No Cancellations for Donations and Gifts: Contributions made through our website are non-refundable. Once your offering, donation, or gift has been processed, it cannot be cancelled.
  • Tax Receipts: You will receive a receipt for any donation or offering made, which can be used for tax purposes. If you have any questions regarding your donation receipt, please contact us at prophetlevymakhoha@gmail.com.

3. Cancellation of Subscription-Based Services (if applicable)

If your purchase includes a subscription-based service, you may cancel your subscription at any time. However, you will not be entitled to a refund for any past payments or access to the service beyond the current billing cycle.

  • Canceling a Subscription: If you wish to cancel a subscription, please notify us at least 7 days before the next billing cycle. This will ensure that your subscription is not automatically renewed.
  • No Refund for Past Charges: Subscription fees that have already been charged are non-refundable, regardless of when the cancellation occurs.

4. How to Contact Us

If you need assistance or have any questions regarding the cancellation of your order or subscription, please reach out to us at:

We will do our best to respond to your inquiries and resolve any issues promptly.